Ihr Modellauto- und Eisenbahnprofi
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General Terms and Conditions

 

Shipping is a matter of trust - so please take some time for our terms and conditions.

Orders

 

Orders can be placed by mail, fax, telephone, e-mail or of course easily via our website.

Delivery

 

Based on good experiences we only deliver via DHL. For C.O.D. shipments the shipping costs in Germany are 12.00 EUR. For advance payment shipments, the shipping costs are 4.95 EUR. Shipping costs for international deliveries are according to the current rates of DHL. Each shipment is carefully packed by us. Should your package be visibly damaged during the transport, please let the delivery agent confirm this in writing. (see: shipping costs)

Arrears

 

You will receive deliverable items from the standard program short term. It is possible that there will be longer delivery times caused by the manufacturer (especially for novelties and handcrafted pieces). Please note that we have to reserve the right for part deliveries or subsequent deliveries due to the supply situation of some manufacturers. Subsequent deliveries can not be post-free.

Warranty and costs for returning goods in case of revokement

 

For all goods in our shop legal warranty rights apply. Obvious defects must be reported within 10 days after receipt of goods. Returns due to a legitimate complaint have to be post-paid. In case of justified complaints, we will of course also refund the shipment costs. We do not accept revokements of itmes that have been opened or used.

Prices

 

The prices we mention in our price list include the currently valid VAT and are quoted, unless otherwise noted, as price per unit. We explicitly reserve price increases due to significant foreign currency fluctuations against the Euro. With this price list all previous sales records lose their validity. For possible errors and / or printing errors in the preparation of the price lists we can not accept any liability. Prices with 0.00 EUR are novelties - the price will be published upon the manufacturer's instructions.

Reservation of proprietary rights: The goods will be our property until full payment.

Payment

 

Advance Invoice: After we receive your order we will send you the invoice, which you can then conveniently transfer by bank. The goods will be sent immediately upon receipt of payment.

C.O.D.: After we receive your order, we will send you, in most cases on the same day, the goods which will then be delivered by parcel service. You pay the shipment locally. If you are not at home during the delivery attempt of the parcel service, you will find a message card of the deliverer in your mail box.

Paypal: After we receive your order we will send you the invoice. You can make then your payment through Paypal. Please send the amount to the e-mail address werst@werst.de. We will send the goods immediately after receipt of payment.

Personally (reservation and collection): you order online, we prepare your order which you can pick up and pay at our local store. This service is free for you.

Please do not hesitate to contact us for any questions and suggestions.

Bank Details

 

Bank:   Sparkasse Vorderpfalz
IBAN:   DE45545500100000701573
BIC:   LUHSDE6AXXX

Online Dispute Resolution Information

 

Online-Streitbeilegung gemäß Art. 14 Abs. 1 ODR-VO: Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie unter http://ec.europa.eu/consumers/odr/ finden.

Online Dispute Resolution in accordance with Article 14, Section 1 ODR-VO: The European Commission is providing a platform for online dispute resolution (OS) which can be accessed at http://ec.europa.eu/consumers/odr/.

Wir sind zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle weder verpflichtet noch bereit.

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer complaint office.

Cancellation policy

 

Right of withdrawal
You are entitled to revoke this contract within 14 days without giving reasons. The withdrawal period is 14 days from the date on which you - or a third party nominated by you and who is not the carrier - took possession of the goods. To execute your right of withdrawal you have to inform us (Spielwaren Werst, Schillerstraße 3, 67071 Ludwigshafen, Tel. 0621/682474, Fax 0621/684615, E-Mail werst@werst.de) by a non-ambiguous declaration (e.g. a letter sent by post, facsimile or email) about your decision to revoke this contract.
You can use the linked withdrawal form, however it is not prescribed. As soon as we received your revocation we will send you a receipt.

To comply with the withdrawal period it is sufficient to send the declaration about the execution of the right of withdrawal before the deadline.

Withdrawal consequences
If you revoke this contract we will reimburse all payments that we have received from you including delivery costs (excluding additional costs which result from the fact that you have chosen another kind of delivery than the cheapest standard delivery offered by us). Reimbursement is done immediately, latest within 14 days upon receipt of your declaration to revoke this contract. For this payback we will use the same means of payment that you have used for the original transaction unless we have explicitly agreed on another proceeding with you. In any case you will not be charged any fees for this payback. We may refuse the reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, depending on what the earliest point in time is.

You have to return or hand over the goods to us immediately - in any case within 14 days from the date on which you have informed us about your withdrawal.

To comply with the withdrawal period it is sufficient to send the goods before the period of 14 days has expired.

You have to bear the direct costs of the return if the merchandise value of the returned items is below EUR 50,00. For higher values than that it is us who will bear the costs for the return.

You only have to compensate for a possible loss in value of the goods if this loss is due to handling the goods in a way that has not been necessary to check their nature, feature or functionality.
End of the Cancellation policy

 
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Hinweis zum Batteriegesetz
Prices incl. statutory VAT plus shipping charges

Please note that in spite of our efforts availability may change severely throughout the day.